Voting access reforms and policy feedback effects on political efficacy and trust

In 2020, the COVID-19 pandemic forced states to rethink election administration across the United States. To make voting safer, many states expanded mail voting options like no-excuse absentee voting (NEAV) and universal vote-by-mail (UVBM). While some scholars have studied how these reforms affect turnout, few have examined whether they influence voters’ trust in government itself. This article looks beyond turnout to ask a deeper question: Do voting access reforms change how citizens feel about their ability to participate in and trust government? The authors use a policy feedback lens to guide their inquiry.

Hypotheses

The authors test three hypotheses, with the understanding that partisanship and state politics may shape these effects:

  1. Internal Efficacy: NEAV and UVBM increase individuals’ sense of competence in political participation. 
  2. External Efficacy: NEAV and UVBM increase individuals’ belief that government is responsive to them.
  3. Government Trust: NEAV and UVBM increase individuals’ trust in government.

Methodology

Using survey data from the American National Election Studies and state-level records of voting reforms, the authors used a statistical modeling approach called difference-in-difference estimation to compare states before and after adopting mail voting. They specifically estimated the average treatment effect of these reforms on internal efficacy, external efficacy, and trust in government. Subgroup analyses also explored overall trends and differences by party and state political control.

Key Findings

Making Voting Easier Doesn’t Boost Confidence

Table 1 reveals that adopting NEAV or UVBM did not significantly increase people’s sense of political competence or voice. In other words, the authors explain, making voting easier does not automatically make people feel more empowered. This finding challenges the assumption that lowering barriers builds democratic confidence; rather, it suggests that turnout gains from mail voting likely come from convenience, not deeper psychological engagement. Hypotheses 1 and 2 are therefore not supported.

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Table 1. Estimated average treatment on the treated (group aggregation by sample).

Limiting Choice May  Undercut Trust in Voting Reforms

Figure 1 shows that neither NEAV nor UVBM mail voting reforms consistently improved trust in government, providing no support for H3. The authors even found some evidence that UVBM may undercut trust in government. The authors therefore argue that limiting access to in-person voting options, as typically occurs under UVBM systems, may inhibit the intended confidence-building effects of reforms. 

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Figure 1. The group-average ATT estimate of the effect of UVBM adoption on each outcome by subsample.

Why It Matters

This article finds that expanding mail voting has not increased trust or feelings of empowerment amongst voters. The authors aim to reframe debates about election reforms, arguing that policymakers should focus on normative goals, like fairness and accessibility, rather than psychological or partisan benefits. They also argue that future research should develop better tools to measure trust and efficacy and explore whether repeated exposure to new voting systems changes attitudes over time.

Read the original article in Policy Studies Journal:

Trexler, Andrew, Marayna Martinez and Mallory E. SoRelle 2025. “Voting Access Reforms and Policy Feedback Effects on Political Efficacy and Trust.” Policy Studies Journal 53(2): 524-540. https://doi.org/10.1111/psj.70022.

About the Article’s Authors

Andrew Trexler is a PhD candidate in public policy and political science at Duke University. His research examines political communication, public opinion, and political behavior, with a focus on the United States. He draws on draw on a wide range of tools, including experimental methods, survey methods, text analysis, and machine learning. His work engages with several scholarly disciplines, including political science, public policy, mass communication, and psychology.

Marayna Martinez is an assistant professor of political science at the University of Colorado Boulder. Her research focuses on race and ethnic politics, political behavior, policy feedback, and K12 education policy. She is particularly interested in the feedback effects of public education on the political development of children of color. Her work has appeared in various journals, including Politics, Groups, and Identities and Policy Studies Journal.

Mallory E. SoRelle is an assistant professor of public policy at the Sanford School of Public Policy at Duke University. Her research investigates how public policies influence socioeconomic and political inequality in the United States. She is the author of Democracy Declined: The Failed Politics of Consumer Financial Protection, which explores the political response—by policymakers, public interest groups, and ordinary Americans—to one of the most consequential economic policy issues in the United States: consumer credit and financial regulation.

The Particular and Diffuse Effects of Negative Interactions on Participation: Evidence From Responses to Police Killings

by Cody A. Drolc & Kelsey Shoub

Negative interactions between the public and government agencies, particularly with law enforcement, have long been thought to reduce political participation and trust in government. However, less attention has been given to how negative events in government-citizen interactions shape civic participation and broader policy feedback. Specifically, little research has examined how government contact, whether personal (e.g., being arrested) or proximal (e.g., a family member is arrested), informs public engagement with local services. To fill this gap, we focus on police killings and their impact on the public’s willingness to engage with local public services. 

Theoretically, we draw on the policy feedback literature, which explores how personal experiences with government and government agents influence political participation and public evaluation of government. This framework suggests that government decisions send community-wide signals about the public’s value in the eye of the state, which in turn leads to disempowerment and reduced willingness to engage. Additionally, negative government actions–even when indirectly experienced–undermine perceptions of government legitimacy and thereby reduce participation. Based on these insights, we hypothesize two potential outcomes: the “Police Particular Hypothesis,” where a local police killing reduces engagement with the police specifically, and the “Diffuse Government Hypothesis,” which posits that such negative events decrease participation with local government services more broadly.

To test these hypotheses, we conducted a two-part study. First, we used observational data from Los Angeles, including 911 emergency calls and 311 non-emergency service requests from 2016 to 2020. We use a generalized difference-in-difference approach with matching to explore the effect of police killings on these two types of public engagement. Second, we conducted a survey experiment where participants were exposed to one of three randomly assigned news clippings, including one about a local police killing, and compared their willingness to engage with local government.

The findings demonstrate strong support for the Diffuse Government Hypothesis. In the weeks following a police killing, the number of 311 service requests dropped significantly, indicating that negative interactions with the police led to broader disengagement from local government services. However, there was no significant change in 911 emergency calls, suggesting that despite the negative events, the public still sees the police as essential for emergency situations. The figure below illustrates such relationships over time. The survey experiment further confirmed these findings, showing that participants exposed to the police killing vignette were less likely to trust and engage with local government. However, it also showed a reduction in the likelihood that someone would reach out to the police, providing some support for the Police Particular Hypothesis and suggesting that we might have observed floor effects in the observational study.

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This study contributes to our understanding of how negative events in government-citizen interactions affect community participation, expanding on policy feedback theories that traditionally focus on political participation. The findings have important implications for policymakers and public managers, highlighting the potential for spillover effects from negative events, such as police killings, to erode broader government legitimacy and engagement. 

You can read the original article in Policy Studies Journal at

Drolc, Cody A. and Kelsey Shoub. 2024. “ The Particular and Diffuse Effects of Negative Interactions on Participation: Evidence From Responses to Police Killings.” Policy Studies Journal 52 (3): 623–646. https://doi.org/10.1111/psj.12541.

About the Authors

Cody A. Drolc is an Assistant Professor in the Department of Political Science at the University of South Carolina. His research primarily addresses program implementation and oversight in an intergovernmental context, specifically focusing on policies such as Social Security Disability and veteran healthcare. 

Kelsey Shoub is an Assistant Professor in the School of Public Policy at the University of Massachusetts, Amherst. Her research examines two broad questions: How do descriptive identities (e.g., race and gender) of officials and civilians intersect with context to shape outcomes; and How does language relate to policy and perceptions of politics? She has been published in Science Advances, the Journal of Public Administration and Theory, and the American Journal of Political Science, among others.