by Jack Mewhirter, Danielle McLaughlin, & Brian Calfano
Representation is crucial to any collaborative governance arrangement. The makeup of those who participate in collaborative forums impacts not just who “wins” and “loses” in the policymaking process, but also how the public perceives participating organizations. Generally speaking, if citizens feel that their interests and incentives are being represented by those participating in a collaboration, they will hold more positive beliefs toward those organizations involved, a phenomenon referred to as “symbolic representation.” Conversely, a perceived lack of representation can potentially engender distrust and negative perceptions toward participating organizations.
The inclusion of civil society organizations in collaborative policymaking is crucial to making citizens feel represented in collaborative forums. Compared to, for example, business and government stakeholders, civil society organizations tend to be more embedded in local communities and thus more responsive to their wants and needs. Thus, we argue that collaborative policymaking forums that feature high participation from civil society organizations should produce a symbolic effect toward participating organizations for citizens aware of this representation.
We test this hypothesis in the context of the Collaborative Settlement Agreement (or CA) governing policing in Cincinnati, Ohio. Established following the controversial killing of a Black teenager in 2001, the CA created a collaborative forum that brought together the Cincinnati Police Department and civil society organizations to address concerns around policing. The CA is a good case study for our hypothesis because civil society organizations have been well-represented and very active within the forum, using it to bring about numerous reforms to department practices.
To capture respondents most representative of Cincinnati’s urban core, we conducted surveys at several community events in the city of Cincinnati between June and September 2017. We asked respondents about their familiarity with the CA and their subsequent feelings toward the Cincinnati Police Department, anticipating that the two will be positively related (i.e., those who are more knowledgeable about the CA will feel more warmly towards the police). We also asked a number of demographic and personal history questions (e.g., regarding race, age, income, any interactions with police, etc.) to see how such variables might correlate with respondents’ knowledge and attitudes.
And indeed, we found a strong positive relationship between knowledge about the CA and attitudes towards the police. In our survey we also asked respondents to indicate whether they thought that Cincinnati police officers “looked like” them – otherwise referred to as “passive representation” – and found that those who agreed also felt more positively about the police. Other variables that showed positive correlations included age, employment, and income.
Our study demonstrates the important role that representation in collaborative policymaking forums can play in how people feel about those who participate in it. The case of the Collaborative Agreement in Cincinnati particularly illustrates how the inclusion of civil society organizations can contribute to feelings of symbolic representation, an important finding in the context of police-community relationships. Our findings point to the need to involve groups with close community ties in collaborative policymaking endeavors, as this will go a long way to securing buy-in and coproduction from the broader population. Our findings also reinforce that passive representation – having participants in forums who “look like you” – can bolster symbolic representation. While the CA is a powerful example of inclusion and representation done well, further studies need to be done to see whether collaborative forums that don’t feature robust involvement from civil society organizations are indeed looked upon less favorably. Furthermore, our study took for granted that citizens feel represented by civil society organizations, but this assumption requires empirical testing as well.
You can read the original article in Policy Studies Journal at
Mewhirter, Jack, Danielle McLaughlin, and Brian Calfano. 2024. “Manifesting Symbolic Representation Through Collaborative Policymaking.” Policy Studies Journal, 52(2): 283–318. https://doi.org/10.1111/psj.12525.
About the Authors

Jack Mewhirter is an Associate Professor in the Baker School of Public Policy and Public Affairs at the University of Tennessee. His research assesses the origins, implementation, and impacts of public policies meant to address complex social problems. This work is done in various contexts, including environmental, health and policing policy.

Danielle M. McLaughlin is an Assistant Professor in the Department of Political Science at Kent State University. Her research focuses on the impact of institutions in solving collective action problems, mainly in the context of environmental policy issues.

Brian Calfano is a Professor at the University of Cincinnati. His research focuses on media and politics, religion and politics, and community engagement with local government.
